Customer Service Associate (M/F) Oeiras

Adecco Portugal | Posted 5-11-2020

Oeiras (General IT)


  • Monitor Customer Service Complaints (OtC – order management - and Distribution);
    • Receive and reply to Customer information queries;
    • Monitor deliveries and assure the SLAs are fulfilled;
    • Coordinate urgent deliveries of medically significant products;
    • Release on a daily basis the wholesaler orders according to the agreed allocation strategies, if applicable ;
    • Monitor and backup on the Contact Center activities (outsourced to other Company);
    • Monitor Hospital orders whenever necessary (in liaison with OtC team);
    • Backup resource for demand planning activities.

    Skills Required:
    • Knowledge of GMPs/GDPs;
    • Good knowledge and experience on Supply Chain activities;
    • Good knowledge of Pharma Industry environment and rules;
    • Strong knowledge of the national pharma market, namely main stakeholders and market intelligence data;
    • Good knowledge and experience on Customer Support;
    • Knowledge of main functionalities of the Demand Planning/Forecast tools;
    • Strong financial acumen;
    • Knowledge of SAP / ECC modules;
    • Strong analytical skills;
    • Solid written and verbal English communication skills.

    • Ability to work and collaborate in a cross-functional environment
    • Ability to multi-task and perform well under pressure
    • Ability to work independently
    • Focused on Customers and Patients
    • Strategic thinking


    Full time and long term project.