BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 71 countries, with 200 000 Employees – including more than 150 000 in Europe and 6 000 in Portugal alone.
BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, the Group has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
Thanks to its international presence and regular and close collaboration among its businesses, BNP Paribas has the resources to support all clients - individuals, entrepreneurs, SMEs, large corporates, institutional investors and community organisations - with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: Domestic Markets and International Financial Services for retail banking and specialised financial services, and Corporate & Institutional Banking for corporate and institutional clients.
This position will report to the head of the newly created EMEA Onboarding team. The goal of this team is to build and manage an efficient Employee Onboarding, Transfer & Exit process in EMEA region. One of the main objectives of this team is to streamline and improve the current onboarding process for hiring managers and the new employees by providing a clear understanding of the data and system needs of various departments within BNPP. This team is accountable of the effectiveness of the process (or set of processes) across the region and for all its internal customers.
ROLE AND RESPONSIBILITIES
Coordinating the onboarding, transfers and offboarding processes in EMEA with the various departments involved (HR, IT, Compliance, Procurement, Premises, Finance)
Becoming the centralized point of escalation for Hiring Managers during any onboarding, changes, transfer or exit processes
Producing and monitoring KPIs to control the completeness and length of onboarding processes
Producing reporting and support to management
Ensuring the overall data coherence of the CIB organizational pyramid in REFOG while coordinating all necessary updates
Maintaining and updating when needed, in close partnership with internal communication, HR and IT, the documentation and marketing associated with the service provided by the team
Using Lean practice, ensuring continuous service improvement of the deliverables of all stakeholders involved
NB: tasks in 2019 will focus primarily on case processing (onboarding / offboarding / mobility) and process improvement, KPIs management; Lean management tasks will take their full place starting 2020
Master’s degree or higher in IT, Business, Finance or related field
Expert knowledge of MS office products
Excellent English written and verbal communication with the ability to communicate to technical and non-technical users. French knowledge is a plus
Minimum of 2 years of experience in similar functions
Strong attention to detail and solid organizational skills
Focus on high client satisfaction - Ability to create, foster and maintain relationships with end users and Service Providers
Able to work well independently and in a team environment – Proactive Mindset
Ability to design and implement new procedures
Knowledge of bank policies and procedures
Please note that only applications submitted in English will be considered.
In case you are selected for this role, further documentation will be requested to support your hiring process.
BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.